Refund Policy | Finflow

Finflow provides subscription access to mobile Tally insights. This policy explains how refunds are handled for purchases made on our website.

Metrics plan (6 months)

The Metrics plan is a prepaid 6-month subscription. Because access is provisioned manually after payment, you may request a full refund within 7 days of purchase if:

Your account has not yet been activated, or
You are unable to use the service due to a technical issue on our side that we cannot resolve within 5 business days.

Once your account is activated and you have accessed the service, refunds are generally not available for the remaining subscription period, except where required by applicable law.

Enterprise plans

Custom Enterprise agreements are governed by the commercial terms in your order form or contract. Contact us for refund terms specific to your engagement.

How to request a refund

Email us at our contact page with your payment ID, registered email, and reason for the request. We aim to respond within 2 business days.

Processing

Approved refunds are processed to the original payment method via Razorpay. Depending on your bank, it may take 5–10 business days for the amount to reflect in your account.

Chargebacks

If you have a concern, please contact us before initiating a chargeback with your bank. We are committed to resolving issues fairly and quickly.